Whether you are just entering your career at the managerial level or an experienced manager, it’s important to increase your management skills and consistently grow in this area. Management begins and ends with people. That means understanding the importance of each person on your staff and how to increase productivity as well as teamwork within each area that you manage. One of the main reasons teams become dysfunctional is because they forget their goals. Personalities and personal agenda’s get in the way. Functional management means clear goals and a clear path to reach them with. This leads to Excellent Management.
2. Internal and External Customer Service
Customer service is not a term that is boxed into a department, but is something that needs to be taught throughout the complete organization. Customer Service is derived from the mission and vision you have set for your company. The words are just words unless you put them into action from the minute one of your employee’s picks up the phone to the time spent in the break room with other employees. The organization must live and breathe its mission and vision continually building on the strength of each individual person to build the whole. Customer service training should be continuously applied throughout the organization.
3. Understanding Personality Types
So many times people do not mesh as a team within an organization because they have a different way of interpreting the same subject. Realize that how we live in this world has been derived from our past experiences. The more we live in the past and forget to open our eyes to the future, the less likely it will be that we grow as individuals. Ideally, we want to create an open environment for others to learn from us, in addition to creating an open environment for us to learn from others. Teaching the importance of this reality is critical in the growth of the organization as well as the person. This is where applying business training objectives in this area will move the organization in the right direction.
These three areas are critical to the success of the organization. These three areas are all within your control by making the proper decisions. These three areas all can be enhanced with specific business training.