1. Man­age­ment

Whether you are just entering your career at the man­age­r­ial level or an expe­ri­enced man­ager, it’s impor­tant to increase your man­age­ment skills and con­sis­tently grow in this area. Man­age­ment begins and ends with peo­ple. That means under­stand­ing the impor­tance of each per­son on your staff and how to increase pro­duc­tiv­ity as well as team­work within each area that you man­age. One of the main rea­sons teams become dys­func­tional is because they for­get their goals. Per­son­al­i­ties and per­sonal agenda’s get in the way. Func­tional man­age­ment means clear goals and a clear path to reach them with. This leads to Excel­lent Management.

2. Inter­nal and Exter­nal Cus­tomer Service

Cus­tomer ser­vice is not a term that is boxed into a depart­ment, but is some­thing that needs to be taught through­out the com­plete orga­ni­za­tion. Cus­tomer Ser­vice is derived from the mis­sion and vision you have set for your com­pany. The words are just words unless you put them into action from the minute one of your employee’s picks up the phone to the time spent in the break room with other employ­ees. The orga­ni­za­tion must live and breathe its mis­sion and vision con­tin­u­ally build­ing on the strength of each indi­vid­ual per­son to build the whole. Cus­tomer ser­vice train­ing should be con­tin­u­ously applied through­out the organization.

3. Under­stand­ing Per­son­al­ity Types

So many times peo­ple do not mesh as a team within an orga­ni­za­tion because they have a dif­fer­ent way of inter­pret­ing the same sub­ject. Real­ize that how we live in this world has been derived from our past expe­ri­ences. The more we live in the past and for­get to open our eyes to the future, the less likely it will be that we grow as indi­vid­u­als. Ide­ally, we want to cre­ate an open envi­ron­ment for oth­ers to learn from us, in addi­tion to cre­at­ing an open envi­ron­ment for us to learn from oth­ers. Teach­ing the impor­tance of this real­ity is crit­i­cal in the growth of the orga­ni­za­tion as well as the per­son. This is where apply­ing busi­ness train­ing objec­tives in this area will move the orga­ni­za­tion in the right direction.

These three areas are crit­i­cal to the suc­cess of the orga­ni­za­tion. These three areas are all within your con­trol by mak­ing the proper deci­sions. These three areas all can be enhanced with spe­cific busi­ness training.