There are three reasons EVERY company needs to build a strong
model for policies and procedures.
Why? Three Reasons:
1. Your Image is Your Company
Consistency is what builds a strong image. Company policies and company procedures are critical to creating your image.
2. You want Consistency in How Every Client both Internally and Externally is Handled
No matter who the client talks to in your company, they will get the same answer.
3. If Someone Leaves Your Company – You want the Next Person to Easily Identify How to Manage their New Area
This means following the rule book that has already been established and starting their new position on firm ground.
Strong and pertinent policies and procedures can be applied with thorough management and staff training. After completing training, ongoing management of policies and procedures will ensure old habits are broken and new company approved plans are working and in place. Continuity means continual business training and evaluation.